Vista Cay Management LLC Terms and Conditions of Rental
The party leader must be at least 21 years of age. You must be authorized by all persons to make the booking, including those guests added at a later date. You must consent to our processing personal information about you and other members of your party. All correspondence and documents are sent to the party leader who is responsible to us for all payments on the booking, for ensuring that party members are kept informed of booking details and for any cancellation charges.
Upon receipt of your deposit, you will be sent a confirmation notice.
Please check the confirmation notice and any other documents carefully, immediately upon receipt. You must notify us within 5 days of issue if any details are incorrect.
A contract between Vista Cay Management LLC and you will come into existence when you have paid a deposit (or full payment 4 weeks prior to arrival) and we have dispatched our confirmation notice.
Upon receipt of the required balance payment, we will issue a rental agreement by email, facsimile or postal mail to the party leader. Only on release of the rental agreement from us is the booking determined as confirmed.
The company will provide/confirm property information approximately 7 days prior to arrival date.
Payment/Security Deposit
A deposit to secure the reservation of $250 is payable immediately you have made the booking.
If you book within 4 weeks prior to arrival the full amount is due at the time of booking.
Your deposit amount is non-refundable in the event of cancellation and other conditions may also apply (see cancellations).
The balance of your rental cost is due not less than 28 days prior to arrival.
Guests will also be required to have a major credit card pre-authorized for the amount of $300. No charge will appear on the guest?s statement, unless damage has been found in the home during or following departure.
Holiday Surcharges
We reserve the right to increase or decrease the prices of units advertised at any time. The cost of your unit will be confirmed at time of booking. Once your reservation has been confirmed any future increases in costs will not be applied to your booking.
Should you amend the booking after it has been confirmed, we reserve the right to increase the costs to those currently advertised.
Reservation Changes by Guest
If you change your reservation arrangements we will do our best to help you, but you must first send a written request to do so. Any changes made, become effective when we have given you written confirmation. An admistration charge of $25.00 will be added to your final invoice. Any changes to existing bookings within 7 days of arrival will not be permitted.
Cancellation
The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation):
?From initial date of booking up to 28 days prior to the arrival date 100% of the deposit payment only
?Between 28 and 8 days prior to the arrival date 50%
?Less than 7 days prior to the arrival date 100%
The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances. The Company recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.
Changes to Reservations by Company
We have built our reputation, upon fulfilling our obligations. However, occasionally we have to make changes to and correct errors on our web and other details, both before and after bookings have been confirmed. Whilst we always try to avoid changes, we reserve the right to do so.
Most changes are minor. Occasionally, we have to make a major change.
If we do have to make a major change to your booking, we will tell you as soon as possible and you will then have the following options:
?accepting the changed arrangements as offered by us
?accepting a replacement unit from us of equivalent or closely similar standard and price, if available
?canceling, in which case you will receive a full refund minus any relevant cancellation fees
You must tell us which option you wish to take within 5 days of our offer of the alternate accommodation. If after 5 days, you have not contacted our reservation office we will book a replacement for you.
Rental Period
The guest agrees, and the company permits the rental period to begin and end on the dates shown in the rental agreement. The guest acknowledges that the unit/establishment he/she is renting is a ?transient? facility and their occupancy is permitted only in the status of a ?transient guest?. The guest also confirms that no permanent residence is planned or extended by the operator.
Basis of Rental
Properties offered for short-term rental are provided on a self-catering basis. The Company provides complimentary trash bags, starter soap and toilet tissue. Once these are used, it is the guest?s responsibility to supply additional items for the duration of their stay.
Check In
Check in to the property is after 4:00 pm on the date of arrival as shown in the rental agreement, booking confirmation or registration form. At the sole discretion of the company, any guest arriving to collect keys before that time may be refused. Within 48 hours of arrival at the property, the guest agrees to complete the registration form and return the signed form to the offices of the company within two working days, unless completed prior to arrival. It is in your party?s best interest to check the property on your arrival and if any damages are found, please contact the Management Company at your earliest convenience during office hours. Failure to report any damages found upon your arrival within 48 hours will be deemed confirmation that the guest accepts the property as found, and accepts responsibility for all damages or loss found at the property on departure of the guest.
Check Out
Check out is on the date of departure as shown on the rental agreement and registration form, at 10:30 am. All keys must be returned to the lockbox at the property by 10:30 am on the date of departure to enable cleaning to be completed prior to the arrival of the new guests. The property will be checked immediately after departure. In the event that it is found that the guest has not departed the property at the due time, then the guest will pay a penalty charge of one day?s rental each 24 hours or part thereof.
Arrangements for early check in or late departure must be requested in advance prior to guest arrival. We will do our very best to try and accommodate these requests. Under no circumstances will early arrivals be permitted where the preceding guest is departing on the same day. A fee for early 'check in' will be required. A 'late checkout' fee will be charged upon request.
Special Requests
Every effort will be made to accommodate special requests based on timeframe and availability. Please submit your request by e-mail.
Housekeeping Fees
All reservations will incur a ?one time? housekeeping fee. This fee is calculated on the number of rooms and will be charged as follows:-
- 2 bedroom Condo $70
- 3 bedroom Condo $80
- 3 bedroom Townhouse $90
A mid-stay housekeeping service is available upon request for an additional charge of $50 per day. The service includes; tidying lounge and kitchen area, loading dishwasher, making all beds and cleaning all bathrooms.
Maintenance
The company makes all reasonable efforts to maintain each property and its equipment in good working order. If necessary and wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable and at times, beyond our control. No refunds are granted for malfunctioning mechanical or electrical equipment including, but not limited to: inoperable appliances, air-conditioning units. No refunds will be given for adverse weather conditions, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.
The Guest agrees that the Company or the Owner can charge additional fees to cover, but not limited to:
?Broken keys or non-return of keys
?Carpets Stained during occupancy
?Loss or breakage of inventory items
?Damage to the property or its equipment
No Smoking
All properties are non smoking units.
No Pets
Pets are not permitted in the property. Guests with pets are advised to place their pet at another facility. The company nor the owner of the property can be held liable for any loss or injury to a pet while staying at the property, or for any action taken against the pet or pet owner by third parties. In the event that the guest brings a pet to the property, the company may elect to evict the guest from the property with loss of all rental money paid and/or levy a charge of at least $100 per bedroom to the credit card of the guest, to pay for additional sanitation and cleaning on the departure of the guest and pet.
Safety & Security
Due to state fire regulations, under no circumstances should the occupancy exceed what is posted for each home. Maximum occupancy includes children and infants. Unless previously advised, no more than the maximum number of persons identified on the booking form can occupy the home. The guest is responsible for locking the doors to the extent of locks available at the property before leaving at any time during their stay.
Complaints
In the unlikely event of a problem arising during your stay in one of our homes, you should contact us between normal business hours and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us, the management company, during your stay, we cannot accept any responsibility.
Vacation Participation
If, in the opinion of any person in authority you appear to be unfit or are likely to cause disturbance or damage to the rental unit, we reserve the right to terminate your vacation arrangements with us.
We will not be liable to make alternative arrangements for accommodation nor will we cover any costs you incur or make any refunds.
Management
Management services are provided Monday thru Friday from 9.00 am to 4.00 pm and Saturday from 9.00 am to 12.00 noon. A 24 hour emergency number will also be available. These hours may be subject to change depending on season.
Limitation of Liability
The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.
Vista Cay Management LLC and/or the owner do not accept liability for equipment failure and or services in the property. In the event of failure of equipment, the guest must notify the company within one working day such that the company may elect to affect a remedy to the failure.
Vista Cay Management LLC and/or the owner do not accept liability for lost or stolen personal property of the guest from the property during the rental period. The company provides information and advice in the Information folder to the guest in an advisory capacity only, with no guarantee or promise of security, even where the guest makes use of any advice given by the company or its representatives. In the event that property of the guest is lost or stolen, the guest should advise the appropriate authority first, and then the company, of the lost or stolen items. The Company will either make good and secure the property, or will transfer the guest, availability permitting, to another property, where the original cannot be secured, and this will be the extent of its liability to the guest under such circumstances.
Vista Cay Management LLC or its representatives may enter the property at any time, without notice, for the purposes of protection and/or maintenance of the property. Wherever possible, the company will provide notice to the guest prior to such entrance.
Vista Cay Management LLC and/or the owner accept no liability for personal loss or injury to the guest during the rental period. The guest must ensure that they have adequate insurance cover. The company provide information and advice in the Information Folder to the guest in an advisory capacity only, with no guarantee or promise implied.
Vista Cay Management LLC and/or the owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.
Vista Cay Management LLC does not accept liability for removal of the property from the marketplace, or transfer of the property to another company by the owner that results in the property becoming unavailable for the rental period. Wherever such an event occurs, the company will offer the guest a suitable alternative accommodation of equal or better quality, subject to availability. In the event that the guest refuses the offered alternate property, then the guest may cancel the booking, and the company will refund the total rental fee, less the applicable cancellation fees.
Vista Cay Management LLC and/or the owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the guest.
We, Vista Cay Management LLC, the owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond their control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond their control.
Failure to comply with any of the terms will, at the sole discretion of Vista Cay Management LLC, result in the eviction of the guest from the property, without any compensation or refund.
Acceptance of Terms and Conditions
By placing a reservation with Vista Cay Management LLC you are deemed to have accepted our terms and conditions.
Welcome to Vista Cay Management LLC and our Online Booking and Availability Search homepage.
We specialize in advertizing privately owned rental properties in Vista Cay at Harbor Square and The Isles at Cay Commons on Universal Boulevard in Orlando, Florida.
Simply select your criteria to get a list of which properties are available for the dates you are looking for and start planning your business trip, short break or vacation.
If you prefer, call us at (407) 574 6163 to speak to one of our friendly staff members and get more detailed information. Our office hours are: Mon-Fri 9.00am - 4.00pm (eastern time).
Use this site to book your vacation rental property in Orlando (prices shown on search pages are unit rental rate only. Taxes and cleaning fee where appropriate are additional and will be added at the end of the booking process).
P.O. Box 691295 Orlando, FL 32869-1295
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