Vacation Station Guest Policy
Vacation Station Guest Policy
Vacation Station Reservation Rental
Agreement
Reservations We
are happy to help you find the home or condo you want for your vacation. A
deposit of 25% of the total rental price is required to confirm your
reservation. The balance of the rental is due 45 days prior to your arrival
date, except for certain holiday periods, when the final payment is due 60
days prior to arrival. Unless you make other arrangements prior to the due
date of your final payment, we will automatically charge your same credit
card for the remaining amount at that time.
Payments We
accept Discover, MasterCard and Visa credit cards. Checks made payable to
Vacation Station are accepted; please submit your check ten days in advance
of the due date to allow time for bank processing. For last minute bookings,
please ask about additional requirements mandated by the various credit card
companies.
Confirmation On
receipt of your payment, we will send confirmation of your reservation to
you by mail, e-mail or fax. We will include maps and directions to our
office and to the property, as well as the check-in procedure.
Security Deposit
A refundable security deposit is required at the time of check-in. This
deposit is held in the event of damage, theft, excessive cleaning or other
expenses incurred due to guest negligence . The amount varies from
$300 to $2,500 depending on the specific property. For this purpose, we can
pre-authorize (hold) the amount of the security deposit on your credit card
on the day prior to your arrival. This hold will drop off automatically
about ten days after your departure, depending on your banks policy, unless
we notify you of a damage problem. We do not recommend using debit cards for
the security deposit because releasing the hold is a lengthy process that
ties up your funds.
Cancellation and Vacation Rental Insurance
Your reservation includes a $74 reservation processing fee. If you cancel your
confirmed reservation at least 45 days (60 days for holiday periods) prior
to your scheduled arrival date, you will receive a full refund less a $39
cancellation fee. There are no refunds for cancellations made less than 45
days (60 days for holiday periods and rentals over 28 days) prior to arrival
date.
We strongly urge you to obtain the optional Vacation Rental
Travel Insurance, which will protect
your vacation investment if you must cancel for many unforeseen reasons such
as illness of a member of your party, poor traveling weather, injuries or
accidents, or involuntary termination of employment. Additional benefits
include medical assistance while on vacation, reimbursement for lost or
delayed baggage, and identity theft resolution. Coverage may also extend to
pre-existing medical conditions. To learn more, please visit our website
or ask your reservationist.
Our insurance provider is CSA Travel Protection, the
leading insurer of consumer travelers. Please contact our office if you need assistance
or have a claim. The detailed Description of Coverage
explains the coverage fully. You may also contact CSA Travel Protection directly
at 866-298-6846 for additional information.
Peace of Mind Plan
When you rent from Vacation Station, we provide the Peace of Mind Plan as a
benefit to you. This plan covers theft or damage to the property that
results from your inadvertent acts or omissions up to $3,000 during your
stay. The Peace of Mind Plan is provided to our guests as an additional
service from Vacation Station.
To be covered under the
plan, you must notify Vacation Station of any theft or damage to the
property during your occupancy by completing a damage/theft report form.
This form is included with your check-in package and is available at our
office. We will assist you in completing the information needed for the
report.
Each property is inspected
carefully after rental. If you do not report the damage to Vacation Station
prior to departure, the Peace of Mind plan is void and you will be held
responsible for any theft or damage found at the property. The Peace of Mind
plan does not cover damage or theft resulting from negligent or willful and
wanton conduct by you or your guests. Coverage is limited to $3,000 per
rental. You remain responsible for any costs of repair or replacement that
are not covered by the Peace of Mind plan.
For a full description of
the Peace of Mind plan, please refer to the Description of Coverage
detailing the terms, conditions and responsibilities of you as the renter
and Vacation Station as property managers. If you do not receive a
Description of Coverage upon booking your reservation, please visit our
website
or contact Vacation Station for a copy.
The benefits of the Peace
of Mind plan do not negate your responsibilities as a tenant. Please remove
your shoes when indoors and treat carpets with care as you will be charged
$95 or more if carpets are soiled excessively. You will be charged $30 per
hour for any extraordinary housekeeping that may be required if the home is
not kept reasonably clean. We assess a $25 charge plus actual costs to
replace spa/pool keys, garage door remote controls, or parking/gate passes
that are not returned on your departure. Please know that your entire
payment and security deposit will be forfeited if the maximum number of
allowed guests is exceeded or if you violate a no-pets rule.
Guest Check-In
Our check-in time is 4:00 pm. We can allow you to check in a little earlier
if we have completed the housekeeping and inspection. Only the person named
on the reservation may pick up the keys because we will require their
signature on the rental agreement, any credit card charges, and the damage
deposit. This person will be responsible for any damages and for the return
of keys, parking passes, garage door openers and the like.
After-Hours Check-In
If you arrive after 5:00 pm, you may obtain keys at our office using our
telephone answering service. You must have your reservation number with you
for after-hours check-in. Only the person named on the reservation can check
in. Once you arrive at our office at 110 Country Club Drive, go to the key
box which is located to the right of our door, at the base of the stairs.
Pick up the white courtesy phone it will dial automatically. The operator
will ask for your reservation number and confirm that you are the person
named on the reservation. The operator will then guide you in completing the
check-in process. If you need further assistance, call 775-831-3664 and we
will help you.
Check-Out Our
check-out time is 10 am. You must return the keys, spa/pool key, parking and
gate passes, and garage door openers to our office. If you depart before we
open in the morning, please drop the items through the mail slot in our
front door. Please do not leave keys, passes and garage door openers at the
property as you will be charged $25 if we need to retrieve them.
Number of Guests
The number of guests allowed in each property is set by our contract with
the property owner and by our rental agreement with you. If, at any time,
the number of people (children and adults) in or at the property exceeds the
bedding arrangement provided with the home, you are in breach of the rental
agreement. Your entire group will be evicted immediately and all payments
and security deposits will be forfeited. Please do not jeopardize your
vacation by overcrowding. Please rent another property if you need to
accommodate more people.
Relocation On
very rare occasions, we may find it necessary to relocate you to another
property of comparable features and quality. This might occur, for example,
if the home lacks an essential service or is otherwise unavailable. If you
are dissatisfied with your accommodations, we may be able move you to
another available home, subject to property owner approval. You will be
required to pay any additional costs (including housekeeping for both
properties, if necessary).
Refunds There are
no refunds for poor snow conditions, severe weather, late arrivals, early
departures, travel conditions, road closures, allergies, health or medical
issues, utility or water outages, mandatory evacuation, construction at
neighboring properties, war, terrorism or acts of God. We will make every
reasonable effort to ensure that the appliances, hot tubs, saunas,
fireplaces, grills and like amenities are and remain in good working order.
However, there is no refund if these are inoperable. Internet service, if
available, is provided as a convenience at no charge to you; there is no
refund for unsatisfactory internet service.
Binding Agreement,
Agency, Warrants and Venue Your rental agreement is a binding
contract between you and the property owner, with Vacation Station acting as
property management agent solely for the owner. By signing the rental
agreement and/or credit card vouchers, you warrant that you are legally
capable and authorized to make charges to the account. The rental contract
shall be interpreted and governed by Nevada law. Any legal action pertaining
to your rental must be brought exclusively in the appropriate court within
Washoe County, State of Nevada.
Defend, Indemnify and
Hold Harmless As a condition of this rental agreement, to the fullest
extent permitted by law, you as Guest, on behalf of yourself, members of
your party and all their successors, assigns and heirs, agrees to defend,
indemnify, and hold harmless the property owner and Vacation Station and any
of their employees, officers, directors, owners or other agents or
representatives thereof, of and from any and all costs, suits, liabilities,
damages and/or claims for damages arising from the acts or omissions of any
person or which is in any other manner whatsoever related to the rental
property and the related property, including but not limited to those
arising from any kind of injury to or the death of any person or persons in,
on or about the rental property and related property, or from any loss of or
damage to the rental property or the personal property of any person or
persons in, on or about the rental property and related property and whether
such property is owned by property owner, Vacation Station, you, members of
your party or others, except that this indemnification does not extend to
claims for personal injury actually caused solely by the grossly negligent
acts or willful misconduct of Vacation Station or its employees.
On Arrival Please
check the home to assure you have everything you need and report any
maintenance or housekeeping issues immediately. If you believe something
should be corrected, please feel free to contact us during regular business
hours. We have 24 hour emergency service available but would appreciate
solving any problems between 8 am and 5 pm. After hour requests may incur a
$40 call-out charge for non-emergency services.
House Rules
Please read the Rules and Regulations posted in your particular home. They
include no loud noises before 11 am or after 9 pm. Thank you in advance for
being considerate of your neighbors.
Parking The
availability of parking is listed in our property descriptions on our
website, or ask your reservationist. If you need a parking permit, it will
be issued to you upon check-in. Incline Village regulates on-street parking.
From November 1 to May 1, you may not park on the street because it
interferes with snow removal operations.
Snow Removal Each
property is on a snow removal route, which generally runs from the high
elevation homes down to the lake. Vacation Station does not control the snow
removal operators, and we are unable to alter their routes. We appreciate
your patience. When you hear the plow truck, please move your vehicles from
the driveway to facilitate snow removal. If you leave cars unattended in the
driveway, the operator may skip your home, rather than risk damage to the
property. If necessary, you will find a shovel in the garage. Please do not
remove the snow stakes as these are required for the plow operators safety.
Heat For your
comfort, please feel free to set the thermostat at a cozy temperature while
in the home. When you leave, we ask you to set the thermostat back to 55F
to conserve energy. You can help keep vacation rentals affordable by being
considerate of the heat bill. When we perform our post-departure
inspections, we quite often find the heat on high and windows wide open.
Please make an extra effort to be certain that the heat is turned down and
windows are closed when you leave.
Do not turn the heat off.
The risk is great for pipes freezing, which will cause extensive and
expensive damage to the home. You are responsible for any negligence in this
regard.
Air Conditioning
Very few homes in Incline Village have air-conditioning. Generally, if the
windows are opened in the early evening, the home will cool to a pleasant
temperature quickly. We provide fans to circulate the air.
Allergies Please
let us know at the time of booking if anyone in your party is concerned
about allergies. Although guests are not allowed to have pets in most homes
by association rules, the property owners themselves may keep a pet. Please
do not assume that the no pets rule means that the home is allergen-free.
Beach Access
Incline Village boasts three beach areas reserved exclusively for the towns
residents and their guests. As guests of Vacation Station, you have access
to these beaches using the Beach Pass included in your welcome package at
check-in. Please let us know if you might need extra passes for your group.
There is a daily use fee paid to Incline Village at the entry booth in the
parking area.
Boat, Jet Skis or
Snowmobiles If you are bringing a boat, jet skis or snowmobile on your
trip, please consider where you will park these. Condominium associations
prohibit watercraft and snowmobile parking in the common areas (inside the
garage would be fine for small trailers). Most of our houses will have
suitable parking in the driveway. On-street parking is prohibited in most
locations; you may be ticketed or towed. There are no buoys or slips for
public use. You can launch your boat from Ski Beach or Sand Harbor, then
park your trailer there for the day.
Recreational Vehicles
Parking of recreational vehicles is not permitted at our vacation rental
properties, except at a few specific locations. If you plan to bring a
recreational vehicle, please confirm availability of a suitable home at the
time of booking.
Construction
While we always want your stay to be relaxing and enjoyable, please be aware
that construction in close proximity to your rental home is a possibility.
Vacation Station has no control over construction activity on others
private property, so we are unable to offer a refund or discount of any kind
in this event. At best, we can talk with the construction supervisor about
the work plans and the possibility of limiting work hours.
Housekeeping Your
paid reservation includes a charge for cleaning the home on your departure.
All we ask is that you bag and dispose all trash in an appropriate
receptacle, wash and put away the pots and pans, and start the dishwasher.
Our housekeeping crews will handle it from there. Please do not wash our
linens and towels. Please do not place trash outside except in a secure
container and only on trash pick-up day (as posted on your refrigerator).
Garbage left outdoors will attract bears and other potentially dangerous
wildlife. If you have moved any furniture, please return it to its original
location.
Daily Housekeeping
Service Generally we do not provide daily housekeeping service.
If you would like housekeeping service during your stay, please call our
office 24 hours in advance to make arrangements. An extra charge will apply.
Office
Services
We
have basic office facilities available for your use during your stay. You
may send and receive mail, packages, e-mail and faxes at our office. Please
feel free to use our high speed internet access to check your e-mail, stay
in touch with your office, or print your airline boarding passes.
Concierge Services
If you might need additional services such as activities, event planning,
baby-sitting, baby furniture, personal chef, catering and others, we
maintain a list of local service providers. While we are glad to pass their
information on to you, Vacation Station does not endorse nor guarantee the
services of these independent companies.
Pets Due
to Homeowners Association Rules and Regulations, pets and animals of any
type are not allowed. An exception is those few private homes where they are
specifically permitted. You must advise us at the time of booking if you
wish to bring your pet. Additional charges and a separate pet security
deposit may apply.
Smoking All
Vacation Station properties are non-smoking.
Telephone Services
Using the telephone in the rental home requires a credit card and a
one-time charge of $4.95 for setup. This charge includes free local and
toll-free calls. Long distance charges will apply and may be expensive. Many
guests find it convenient and more economical to use their own cell phones
during their stay.
Entertainment
Instructions for the television, DVD player and VCR (as these are available)
are included in your welcome package and are in the home. Please call our
office if you require assistance. Do not re-cable the television equipment
Internet Access
Certain properties offer high speed internet access; there is no charge
for this service. For properties without high speed internet access, you may
use the phone line and your modem to access the internet, using your current
internet service provider. Please be aware that you will incur long distance
phone charges if you do not use a local phone number for access.
Incline Village public has
high speed wireless internet service available at these locations:
Incline
Recreation Center Washoe County Library Starbucks
You are welcome to use the
high speed internet service in the Vacation Station offices. You may find it
handy to print your airline boarding passes.
Even if we advertise a
property as having internet access, we do not guarantee that the internet
service will function during your stay. Our rural community lacks reliable
electrical, telephone and cable infrastructure, so signal availability and
quality may be unsatisfactory. Our staff will assist you with connection
issues only to the extent of their individual ability. Given the wide
variation in computer operating systems, browser settings, security measures
and user proficiency, we may be unable to answer your questions. We will not
provide refunds or discounts if you are dissatisfied with the internet
service.
Linens and Towels
We provide blankets, bed linens and one set of towels for each guest up to
the maximum number of guests allowed. We do not provide towels for the
beach, pool or spa; please bring these from your home. For your convenience,
nearly all of our properties have a washer/dryer. Additional sets of towels
and linens are available at our office for a nominal charge.
Household Supplies
The kitchen will be well-equipped for meal preparation and serving. You can
expect to find sufficient dishes, glasses, mugs, tableware and serving
dishes for at least the maximum occupancy. Cookware and small appliances
will be sufficient to prepare all but the most elaborate meals. You may wish
to bring any specialty cooking items you plan to use. We provide dishwashing
liquid soap and dishwasher detergent, but not laundry detergent. There will
be enough hand and bath soaps, shampoo, toilet paper, paper towels and trash
bags to get you started, but you may need to buy more depending on your
usage.
Care of the Home
Each Vacation Station rental property is owned by private individuals. The
owners makes their home available for your use, hoping that you will enjoy
the home as they do. The owners expenses of purchasing and maintaining the
home are numerous and considerable: mortgage, property taxes, insurance,
utilities, association dues, repairs, management and more. Your rental
payment does not cover these costs completely; it only partially offsets
them. Nearly all owners are out-of-pocket to cover their total expense. We
tell you this so that you may understand the importance of caring for the
home as if it were your own. Please take adequate care to avoid needless
damage to the home and its furnishings. Please be conscientious about energy
usage (avoid running the heat unnecessarily, leaving lights on, leaving
windows open). Your cooperation will help us keep our vacation rentals
available and affordable.
Property Damage
Please report any broken, damaged or inoperable item to our office so that
we can arrange for its repair. Our Peace of Mind Plan will cover the cost of
accidental damage or theft according to the plan details. We especially
appreciate hearing from you as soon as possible (during business hours) as
repairs frequently require advance coordination to schedule repairmen, to
purchase replacements and so forth. After your departure, our staff will
inspect for damage and take inventory. You are responsible for any
unreported missing or broken items, extraordinary cleaning, plumbing
stoppages or damage to the home.
Fireplaces and Wood
Stoves If your vacation rental home has a fireplace, wood stove or
pellet stove, please familiarize yourself with its proper operation before
attempting use. Instructions are included in your welcome package, in the
home, and you may call our office. With wood-burning
fireplaces and stoves, we will provide a DuraFlame log to get you started.
You may purchase additional DuraFlame logs and firewood bundles at the local
markets.
Moving Furniture
Please leave furniture pieces in their original placement. Do not bring
items from one property to another as each vacation property is individually
owned. Removal of any items from a home is prohibited.
Life in the Mountains
Please be aware that natural hazards are part and parcel of rural life. When
you are visiting the Lake Tahoe basin, you may encounter native wildlife
including bears, coyotes, raccoons, snakes, field mice, bats and other
creatures. You should also realize that snow and icicles may shed from trees
or rooftops. Large pine cones fall from trees. Please act prudently to avoid
injury.
Utility Outage
Incline Village is a rural town with utilities routed over the mountains. We
can experience power and service outages during storms, high winds and just
plain bad luck. We appreciate hearing from you so that we can pass the
information along to the appropriate utility company. However, resolution of
area wide outages is beyond our control. Please do let us know if you
believe you have an isolated incident of utility outage, for example, your
neighbors lights are on but yours are not.
Heat Outage or Major
Leaks Please call immediately if the heat goes out or if there is a
major water leak at your rental property. We will respond as quickly as
possible. Your safety and comfort is important. If we cannot restore service
in a reasonable time, we will find alternative accommodations for you. For
small drips, please report these during normal business hours.
Handyman Please
understand that Incline Village is a small community with a limited number
of qualified service personnel. We may not be able to dispatch a service
technician as fast as we would like. If you require a maintenance technician
to perform work of a non-emergency nature after 5 pm, the cost for those
services will be charged to your account.
Hot Water Before
calling about a lack of hot water, please consider whether you may have
drained the tank and simply need to wait for the water heater to recover.
Toilets Your
toilets have been checked for proper operation before your arrival. We
provide a plunger for you to use if the toilet becomes clogged. There is a
$40 charge for drain clearing.
Garbage Disposal
To avoid jamming the garbage disposal, please put only a small amount of
food into the drain at a time while running hot water. If the disposal jams,
turn off the power before attempting to remove the object.
Barbecue Grills
Most properties offer a barbecue grill as an amenity. We will provide
propane for gas grills please let us know if you run low during your stay.
Sorry, we do not provide charcoal briquettes or lighter fluid, but these are
available at the local markets. As a matter of food preparation safety,
please clean the grill thoroughly before and after each use of the grill.
Hot Tub For those
vacation rental properties offering hot tubs, we will inspect the hot tub
prior to your arrival to ensure that the spa is clean and ready to go.
Please keep the hot tub covered when not in active use to conserve energy.
Laundry Many
properties have washer/dryers which are smaller than you may have at home.
For best cleaning and drying results, please be careful not to overload
these machines. Fill the machines loosely, rather than packing your laundry
into the drum. You will have better success with several smaller loads than
trying to fit everything into a single load.
Your Belongings
Please gather all personal belongings before checking out. Remember to look
in the washer/dryer as this is a common place to forget something. If we
find you have left items behind, these will held in our lost and found for
only 15 days. There is a $25 charge to look for your lost items, whether or
not we are able to find them. Additionally we will charge the actual
packaging and shipping costs for returning items to you. We cannot guarantee
that we will find your belongings.
Lost Keys, Passes and
Remotes Please keep track of the keys, passes and remotes that we loan
to you. They are expensive to replace; replacement charges are as follows:
Property key $ 10 each
Spa/Pool key $ 100 to 170 each
Garage
Door Remote $ 40 to 70 each
Parking
Passes $ 75 to 175 each
Be especially aware if you
are using a rental car as it proves nearly impossible to recover a forgotten
garage door remote or parking pass once you have returned the vehicle to the
agency.
On Leaving When
leaving, please set all thermostats to 55 degrees. Leave the heat on so that
the home does not freeze. Check that all doors and windows are closed and
locked. Keys must be returned to our office; please do not leave them in the
property.
Travel Conditions
In inclement weather, please be aware that driving conditions can be
especially hazardous. In planning your travel, you may find helpful
information at the following:
California
Road Conditions www.DOT.ca.gov
800-427-7623
Nevada Road
Conditions
www.NevadaDOT.com dial 511
Weather in
Incline Village
www.wrh.noaa.gov
In winter, you are well
advised to carry emergency gear including flashlight, blankets, extra
clothing, water and snacks, shovel and ice scraper. You should always carry
tire chains for your vehicle. Sorry, for liability reasons, Vacation Station
staff cannot mount tire chains for you. The local service stations may be
able to assist you.
V ACATION S TATION, INC.
110 Country Club Drive
Incline Village, NV
89451
775-831-3664
Copyright 2007-2008.
All rights reserved.
New Page 1
Vacation Station
Premier Vacation Rentals
Lake Tahoe
A step above
Our luxury lakefront homes, rustic mountain cabins, cozy hideaways and upscale
condos are all consistently a step above in quality and decor.
Carefree vacation
Your stay with us will be comfortable and worry-free. Your vacation home will
always be immaculately clean and properly stocked.
Vacation Station
A menities
you deserve
Spectacular lake views, hot tubs, game rooms and more. All properties have
access to Incline Village's private beaches, tennis courts and recreation
center.
Receiving the best value
Quality properties, knowledgeable staff, world class service and reasonable
rates mean you get true value for your vacation dollar.
New Page 1
The vacation home you want
Our friendly, professional staff will help you find the home you desire.
We visit our homes frequently and know their individual features. We make
unbiased recommendations.
Call us at 800-841-7443
110 Country Club Incline Village, NV 89451 800-841-7443 or 775-831-3664
loading results...
